Updates

Update on 23 October 2024

Attribute to Air New Zealand General Manager International Jeremy O'Brien:

"Due to the ongoing uncertainty in New Caledonia, Air New Zealand has extended the pause on its Auckland – Nouméa service. This service will now be paused until 22 June 2025. We understand this will be disappointing for customers who have travel plans to and from Nouméa.

"Customers booked directly with Air New Zealand to travel to Nouméa will have their flights automatically held in credit. Due to limited options and continued uncertainty in the region, customers will not be rebooked on flights to Nouméa via alternative services. Customers can also opt to receive a full refund on their booking. Those who booked through a travel agent should contact them directly to discuss the options available to them.   

"We'd like to thank customers for their patience and understanding."

Update on Friday 4 October

To be attributed to Air New Zealand Chief Customer and Sales Officer, Leanne Geraghty

"We're thrilled to be acknowledged in this year's Conde Nast Readers' Choice Awards. It's always an honour to be recognised, but particulary so when it's a vote from the readers. The achievement belongs to our incredible team, who go above and beyond every day to deliver an exceptional flying experience.

"Over the past year we've been spent a lot of focus on elevating our food offering onboard, so it's particularly exciting to see Conde Nast readers place us in the top spot in this category.  We work hard to bring fresh and interesting food to our customers onboard. Our 'Taste of Aotearoa' menu is an opportunity to spotlight the unique flavours of Aotearoa, championing the regions, and it's a privilege to showcase the best our country has to offer and share that with the world. We're also proud to serve wine exclusively from New Zealand throughout the aircraft, and an incredible selection of New Zealand produced spirits and craft beer."

Update on 27 August 2024

Air New Zealand is moving aircraft that are out of service due to ongoing engine supply challenges to storage in Alice Springs, Australia.

The dry and low humidity conditions are very suitable for aircraft storage, and the move frees up space at our Auckland hangars for its scheduled engineering and maintenance programme.

A combination of A321 and 787 aircraft will be relocated, which are currently unable to be used by the airline due to global engine supply challenges with Rolls Royce and Pratt & Whitney. The airline will have up to four of the aircraft on the ground in Alice Springs at any one time with aircraft swapping in and out as engines become available.

The first A321 will be flown to Alice Springs today.  There is no customer impact.