International border re-opening delay results in flight cancellations

Air New Zealand Chief Executive Officer Greg Foran says this will be incredibly tough news for many.

"Our heart goes out to those who were counting down the days until they could reconnect with their family and friends.

"While this news is disappointing for the airline, we know these changes are put in place to keep Aotearoa safe. We'll now need to navigate our way through what these changes mean for our customers, as we have done over the past 23 months."

The airline estimates around 120 flights will need to be canceled, with around 27,000 customers expected to be impacted. Most of the cancelled services are across the Tasman with only a small reduction in frequency on some long-haul flights.

"We are here for our customers, and as we have throughout the pandemic, we will continue to fly to get them home to Aotearoa as MIQ allocations allow."

"Even though it may not be as soon as we had hoped, when the day comes our team will be standing tall, with a big smile, ready to welcome customers on board once again."

All existing quarantine-free flights from Australia to New Zealand between 17 January and 28 February 2022 will be cancelled and there will be a limited schedule of quarantine flights will be available to book. Customers are asked to continue to check the airline's Travel Alerts page for further updates.

Customers who still wish to travel to New Zealand will need to secure a MIQ allocation before booking on a quarantine flight.

The airline will continue to operate a reduced schedule from New Zealand to Australia but will be consolidating its schedule and only operating services out of Auckland.

Customers with bookings who no longer wish to travel are asked to use the airline's online self-service tool to hold their fare in credit.

Please check the airline's Travel Alerts page for the quarantine flight schedule.

The airline's international flexibility policy is in place for flights scheduled to depart before 30 June 2022 meaning customers can change their flights with change fees waived.

If customers have booked through a travel agent or third-party online agent, they will need to contact them directly to rebook or place their ticket into credit.

Ends

Issued by Air New Zealand Communications.

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